Non-urgent advice: Please Note:

Please allow 5 working days between ordering your repeat prescription and collecting it from the pharmacy.

Ordering Repeat Prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also fill out a repeat prescriptions request form and post it in the box outside the surgery or hand it to a member of the dispensary team

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Dosette service

Are you aware of our dosette service offered here at Upton?

If you are a dispensing patient who receives medication from the surgery, we may be able to dispense your medication in a pre-packed tray each week, laying all of your tablets out ready for you to take from Monday morning through to Sunday evening. This can be delivered to your home on a weekly basis, or you can collect from the surgery at a time convenient to you.

These trays are a great aid to anyone who takes more than 6 different tablets per day, who struggle to manage their medication themselves, or for patients who may be frail and have carers. If you feel you would benefit from a dosette box and meet the listed criteria, please contact our Dispensary or Reception Team to enquire about your eligibility.

Collecting Your Prescription

The Dispensary is open for prescription from 8:30am until 6:30pm Monday to Friday. However, is closed from 12:30-1:30pm for lunch and staff training.

The dispensing team are responsible for all repeat prescription requests and will discuss any medication queries.

You can usually collect your prescription from the dispensary 5 working days after you have ordered it.

We will text you as soon as is ready. If you get your medication from a pharmacy, you will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

Medication Reviews

If you have a repeat prescription, we may ask you to come in for a regular review. Please make sure you book a routine appointment when we ask you to come in for your review.

About Pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Questions About Your Prescription

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Prescription Charges

Find out more about prescription charges (

What To Do With Old Medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

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Over-the-counter medicines

Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?

Following national guidance from NHS England, our GPs are asked not to prescribe these medicines, including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.

Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.