How can we help you today?

We have moved to an online triage system, therefore, to request an appointment you need to fill an online triage form through our website or your NHS App.  Your request will be reviewed and actioned within 24 hours.
 
Please be aware, online medical requests are open Monday to Friday from 7am up until we reach capacity. We encourage all our patients to submit their online form as early as possible in the day. . This allows our clinicians to deal with requests in a timely way. If you feel you have an urgent medical issue after 3pm, please call us on 01684 592696. 
 
 If you do not have access to the internet, you can still call us and our Care Navigators will be able to do this on your behalf. Where possible, patients are encouraged to use our online form.
 
Nurse appointments can also be booked through the Admin route online.
 
For further information, please visit our dedicated section Now Live. 

Launched from 31 January 2024, community pharmacies can now complete episodes of care for people with seven common conditions- sinusitis, sore throat, earache, infected insect bite, impetigo, shingles, and uncomplicated urinary tract infections in women.
Find a pharmacy: https://www.nhs.uk/service-search/pharmacy  

Please note the new hours for Dispensary will be 8:30-12:30 and 13:30-18:30 Monday to Friday, from Monday 22nd April 2024.

We kindly request that you do not attend the Dispensary Desk during this lunch period. Our service will remain unchanged and we will continue to issue a message when your prescription is ready for collection. Please ensure that you have provided us with up to date contact information.

Are you aware of our dosette service offered here at Upton?
If you are a dispensing patient who receives medication from the surgery, we may be able to dispense your medication in a pre-packed tray each week, laying all of your tablets out ready for you to take from Monday morning through to Sunday evening. This can be delivered to your home on a weekly basis, or you can collect from the surgery at a time convenient to you.

These trays are a great aid to anyone who takes more than 6 different tablets per day, who struggle to manage their medication themselves, or for patients who may be frail and have carers. If you feel you would benefit from a dosette box and meet the listed criteria, please contact our Dispensary or Reception Team to enquire about your eligibility.