Rights & Responsibilities

Your Rights:

  • You will be treated reasonably and courteously at all times
  • You have a right to confidentiality – we will respect your privacy and confidentiality at all times
  • You have the right to see your medical records subject to the limitations of the law and in accordance with Practice procedure for access to health records
  • You will be seen the same day if your problem is urgent
  • You will be informed if there will be a delay of more than 20 minutes when you arrive for your appointment
  • You will be given the result of any test or investigation on request or at your next appointment
  • Your repeat prescription will be ready for collection within 48 hours of your request
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with in accordance with Practice complaint procedure
  • When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained

With these rights come responsibilities:

  • To treat all members of staff in a reasonable and courteous manner. The practice adheres to the national guidelines and follows a zero tolerance ruling with regard to abusive or violent patients. In circumstances where patients are aggressive, violent or abusive towards a member of staff they may be taken off the practice list, depending on the severity of the incident
  • To provide us with any change of address, telephone number or name, so that our records are kept up to date
  • To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!
  • To order your repeat prescriptions in plenty of time
  • To switch off your mobile phone whilst on the Practice premises
  • An appointment is for one person only – where another member
    of the family needs to be seen or discussed, another appointment
    should be made
  • Patients should make every effort when consulting the surgery to
    make best use of nursing and medical time – home visits should be
    medically justifiable and not requested for social convenience
  • Out-of-hours calls (e.g. evenings; nights & weekends) should
    only be requested if they are felt to be truly necessary
  • Do let us know whenever you feel we have not met our responsibility to you