From Monday 15th June medications will no longer be delivered as standard to all patients. Patients who routinely had medication delivered prior to COVID-19 will continue to receive deliveries. If you are a shielded patient we would request that you ask get a family member, friend or goodSAM volunteer (call 0808 1963646) to collect your medication, if you have no-one to collect for you please call the dispensary to discuss. For all other patients the dispensary will be open for collection (queuing at a 2m distance) from the dispensary window, between 8.30am and 6pm. All repeat prescriptions will continue to have a 10 day (7 working days) turn around to ensure we have your medications ready to collect when you need to. We ask that only 1 member of a household collect. The surgery will remain closed but queuing will be under cover outside the surgery from the dispensary window towards the road, please maintain a 2m distance as marked on the floor. If you have a query about your medication or prescription please do not attend the surgery, please call for more information. We would like to thank all of our wonderful volunteers coordinated by the baptist church for all of their help and support in this difficult time. We would also like to thank you, our patients, for your unwavering support.
As of April 1st, we are requesting that you please allow 3 full working days to collect your medication from the Dispensary. Any requests received before 11am Monday to Friday, will be ready to collect 72 hours later.
We Apologize for the increase in wait time for your medication and advise that you order your medication when you have 7-14 days left of your current supply.
This change only impacts Dispensing Patients.
You can order your prescription in several ways:
• Patient Access online- Please ask for details at the Reception Desk.
• Via our post box located next to the Dispensary hatch.
• Our repeat prescription line. Open Monday to Friday 8:30-10:30 on 01684 592840.
• Via fax on 01684 592372
• Or ask at the Dispensary about how we can manage your repeat prescriptions for you.
How to Request a Repeat Prescription
- CLICK HERE to request a repeat prescription via Patient Access, our online system. (Please note - You must register at the surgery in person with photo ID to use this facility.)
- By placing in the box next to the dispensary counter.
- By posting your order slip to us.
- By telephoning on our designated telephone line Monday to Friday between 8.30am - 10.30am. Telephone number: 01684 592840
Please only order what you require from the order slip.
The dispensary is open from 8.30am until 6.30pm on Monday to Friday
The dispensing team are responsible for all repeat prescription requests and will discuss any medication queries.
Due to changes with the way the NHS is moving so that patient data is not duplicated or used fraudulently patients names held on record at the surgery MUST match that held centrally by the NHS. Unfortunately this may mean that the name that you use day to day may no longer be the one that appears on any official NHS paperwork, including prescriptions. We appreciate that for some this may seem impersonal or inappropriate but we hope that you will accept the need for accurate patient records across the NHS.
Please note that if you collect your prescriptions from a chemist you must inform them of any previously recorded names to prevent duplicate medication records at the pharmacy, as they do not have access to the central NHS record yet.
Patients on repeat medication will be asked to see a doctor, pharmacist, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.