What has changed at Upton Surgery?

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You may have heard in the news that GP surgeries are not allowing patients to be seen face to face. Please be reassured this is not the case at Upton Surgery.

However due to the unpredictable nature of coronavirus outbreaks, we are still having to make changes to how you contact us.

This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

We are open and if you need to see your GP, please ring us on 01684 592696 – our opening hours are 8am – 6:30pm.

Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you. But please do not come to the surgery unless you have an appointment.

Appointments are being delivered online over the telephone and via video. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.

If this is the case measures are in place to keep you safe from infection during your visit to the surgery.

If you think you have symptoms of coronavirus and need medical advice, use the NHS 111 online coronavirus service. If you have at least one of the coronavirus symptoms, you must get yourself tested .You and your household should self isolate for 14 days.

Please be aware that we are not doing Covid-19 Swab tests. To get a test, please call 119 or request one at the government website.

You can download here our Surgery leaflet, regarding the changes at the surgery during COVID-19 pandemic.

Repeat prescriptions

If you have a repeat prescription that you usually request at your GP surgery or pharmacy, you can do this online or over the phone.

You can order repeat prescriptions:

  • calling the dispensary line on 01684 592 840 on Monday-Friday between 08:30-10:30am.
  • using online services or apps linked to your GP surgery

Do not go to your GP surgery or pharmacy to order prescriptions. Call them if you cannot order your prescription online.

When you order your prescription, order it at the same time and in the same amount you usually would. Do not order more than you need as this may mean someone else will be unable to get their medicine.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website