Upton Surgery, Tunnel Hill, Upton Upon Severn, Worcester, Worcestershire, WR8 0QLTel: 01684 592696
(Charing Cross) MB BS 1982
(Sheffield) MB ChB 1989
(Royal Free) MB BS 1995
(Newcastle) MB BS 1996
(Birmingham) MB ChB 1998
(Leicester Warwick) MB ChB 2005
(Cardiff) MBBch, MRCGP 1995
We encourage you to make appointments with your "usual" doctor. This may not be the doctor with whom you are registered; it will be the doctor whom you know best. However, if you wish to discuss a problem with a doctor of a different sex, we will do our best to respect your request. There may be occasions when your"usual" doctor is not available. Please be prepared to accept an appointment with another doctor in these circumstances.
There are currently three practice nurses and two advanced nurse practitioners who provide a diverse variety of care and treatments.
Practice Nurses are available Monday to Friday 8.30 am until 6.00pm. Consultation is by appointment , however with a triage system in place at the Surgery patients may be seen on the day if required.
Practice Nurses are supported by Health Care Assistants who are involved in delivering a wide range of care.
Our HCAs are available on Monday to Friday from 8.30 am until 6.00 pm. Consultation is by appointment .
Jo has been appointed to Upton Surgery as Nurse Lead for Older People/Complex care. Some patients may have already met her when she was the Locality Lead for the Integrated Care Team, based at Upton Surgery.
The role is to promote the health and wellbeing of older people living at home, and those with complex care needs. This will include the development of preventative and support services, health assessment clinics, acting as point of contact, and troubleshooting/problem solving concerns for this group of patients, as appropriate.
Jo is also able to act as care co-ordinator/care navigator for patients experiencing a health crisis, working alongside other Health and Care professionals to co-ordinate appropriate support and care. She also works very closely with your GP and other surgery staff, often undertaking joint home visits with GP’s to review patients who are too frail to leave their home.
The surgery has phlebotomy services Monday to Friday, 8.30 am until 12.00 noon.
For patients who require blood tests please make an appointment.
Fasting bloods are no longer performed as a routine measure.
You will be given specific instruction if you require a fasting blood test by the health care professional.
Acting Assistant Practice Manager
Reception Team Leader
Midwifes offer care during pregnancy and after birth to all patients registered with the practice. On registering with the midwife you will be given more information on the roles of the midwife, GP, health visitor and all clinics you will need to attend during your pregnancy.
The District Nursing Team is based at Upton Surgery and is made up of a team of community health nurses led by Sally Alexander, Team Leader. Their contact details are:
District Nurses are part of the Extended Primary Healthcare team and play a cruicial role in supporting people at home. They visit people in their own homes, including registered care homes, providing care for them and supporting their carers or family members.
As well as providing direct patient care, District Nurses also have a teaching role, working with people to enable them to care for themselves or with their carers or family members, teaching them how to give care to their relatives. The District Nurses play a vital role in reducing the incidence of avoidable hospital admissions and re-admissions, and ensure that peope are supported to return to their own homes as soon as possible.
Health Visitors are part of the Starting Well in Worcestershire service. We provide antenatal visits along with support throughout a child’s development up to 5 years old
If your child is under 5 years old and you need advice on issues such as feeding, behaviour or constipation, contact our telephone advisory service on:
0300 123 9551
If you need to change or make an appointment with your local Health Visitor, contact: 01684 612628
The local clinic is held at Riverboats Children’s Centre Upton on: Tuesday 1.30 – 3.30pm, no appointment needed.
As Health Visitors we aim to work with families to improve future health outcomes, and by utilising our specialist training we can provide expert information, assessment and intervention for babies, children and families including first time mothers and fathers and families with complex needs.
Health Visitors are qualified nurses or midwives who have an additional degree or post graduate diploma in Specialist Community Public Health Nursing. They have had specialist training in child development and health promotion and can support families to prevent illness and to promote good health.
Our aim is to provide a family focused service to ensure children and families have a positive start in life. We are community based to ensure our service continues to be accessible to all. Health Visitors will also provide support over the telephone.
We can help with;
· Keeping children safe and preventing accidents
· Support with Healthier lifestyles – Smoking cessation, alcohol and substance misuse
· An unhappy or violent relationship or family conflict
· Immunisation/screening programmes
· Safeguarding Children
· General health advice and referral to appropriate services
· Supporting with Healthy Eating
There are two members of the Social Services team at Upton Surgery; the GP Attached Social Worker is Sue Descher and Tracy Thompson is an unqualified Social Worker who also works at Upton Surgery.
Both Tracy and Sue are based at Upton Surgery but can also work from various other Touch points in the surrounding area. They can also work from home on occasions, but can be contacted on their mobiles via the team clerks at Bridgewater House on 01905 765647 .
Whilst at the Surgery, Sue and Tracy can be contacted on (01684) 592696 Ext 2056.
They can also be contacted at Bridgewater House where there are team clerks for the team who take calls between 9:00 am and 5:00 pm weekdays and will pass on any messages to the social worker.
The contact number for our team (Evesham Malvern and Pershore Area Social Work Team) is 01905 765647 .
Sue and Tracy work between 8:30 am and 5:00 pm, but if you need any help and assistance after 5:00 pm weekdays or at weekends, please contact the Emergency Duty Team (EDT) on 01905 768020 .
Sue and Tracy work with all adults aged 18 upwards.
Referrals come from various professionals including the GP's, District Nurses, Occupational Therapists and other professionals but they can also be made by concerned families or friends and even the service user themselves. However, the person must consent for a social worker to visit them and carry out an assessment.
The contact telephone number for the access centre (which is the first point of contact for all referrals including people with Learning Disabilities and Physical Disabilities, Older Adults and Children's services is 0845 607 2000 .
Worcestershire Health and Social Care Access Service (WHASCAS) is another point of contact to make a referral for Intermediate Care and Admission Prevention Services and the contact number is 01905 768053 .
The contact telephone number for Rowan House (Mental Health) is 01905 612763 .
How to contact us:
The School Health Service is for school children and young people, their families and carers. The service aims to promote the health of school aged children so that they can get the best form their educational opportunities.
The Dispensary is open from 8.30am until 6.30pm Monday to Friday.
The Dispensing team are responsible for all repeat prescription requests and will discuss any medication queries.
Ben Kent is our Pharmacist and Dispensary Manager.
Georgina Gwynne is the Dispensary Team Leader
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