Upton Surgery logo
 
 

MAIN MENU

 
 
  Contact Us  
 

Dr S M A Everitt
and Partners
Upton Surgery
Tunnel Hill
Upton Upon Severn
Worcester
WR8 0QL

Tel 01684 592696

 
 

 
 
 
 
Our Responsibility to You:
  • You will be treated reasonably and courteously at all times
     
  • You have a right to confidentiality - we will respect your
    privacy and confidentiality at all times
     
  • You have the right to see your medical records subject to the limitations of the law and in accordance with Practice procedure for access to health records
     
  • You will be seen the same day if your problem is urgent
     
  • You will be informed if there will be a delay of more than 20 minutes when you arrive for your appointment
     
  • You will be given the result of any test or investigation on request or at your next appointment
     
  • Your repeat prescription will be ready for collection within 48 hours of your request
     
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with in accordance with Practice complaint procedure
     
  • When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained

With these rights come responsibilities:

  • To treat all members of staff in a reasonable and courteous manner. The practice adheres to the national guidelines and follows a zero tolerance ruling with regard to abusive or violent patients. In circumstances where patients are aggressive, violent or abusive towards a member of staff they may be taken off the practice list, depending on the severity of the incident
     
  • To provide us with any change of address, telephone number or name, so that our records are kept up to date
     
  • To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!
     
  • To order your repeat prescriptions in plenty of time
     
  • To switch off your mobile phone whilst on the Practice premises
     
  • An appointment is for one person only - where another member
    of the family needs to be seen or discussed, another appointment
    should be made
     
  • Patients should make every effort when consulting the surgery to
    make best use of nursing and medical time - home visits should be
    medically justifiable and not requested for social convenience
     
  • Out-of-hours calls (e.g. evenings; nights & weekends) should
    only be requested if they are felt to be truly necessary
     
  • Do let us know whenever you feel we have not met our responsibility to you
     

Back to Other Information

 
 
 

Please note that any advice on our website is for registered patients only and it should not be used as a substitute for seeking advice from a General Practitioner.
Copyright (2007-2010) Upton Surgery           Website design Internet-GP