• You will be treated reasonably and courteously at all times
   
• You have a right to confidentiality - we will respect your
  privacy and confidentiality at all times
   
• You have the right to see your medical records subject to the limitations of the law and in accordance with Practice procedure for access to health records
   
• You will be seen the same day if your problem is urgent
   
• You will be informed if there will be a delay of more than 20 minutes when you arrive for your appointment
   
• You will be given the result of any test or investigation on request or at your next appointment
   
• Your repeat prescription will be ready for collection within 48 hours of your request
   
• Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with in accordance with Practice complaint procedure
   
• When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained

With these rights come responsibilities:

• To treat all members of staff in a reasonable and courteous manner. The practice adheres to the national guidelines and follows a zero tolerance ruling with regard to abusive or violent patients. In circumstances where patients are aggressive, violent or abusive towards a member of staff they may be taken off the practice list, depending on the severity of the incident
   
• To provide us with any change of address, telephone number or name, so that our records are kept up to date
   
• To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!
   
• To order your repeat prescriptions in plenty of time
   
• To switch off your mobile phone whilst on the Practice premises
   
• An appointment is for one person only - where another member
  of the family needs to be seen or discussed, another appointment
  should be made
   
• Patients should make every effort when consulting the surgery to
  make best use of nursing and medical time - home visits should be
  medically justifiable and not requested for social convenience
   
• Out-of-hours calls (e.g. evenings; nights & weekends) should
  only be requested if they are felt to be truly necessary
   
• Do let us know whenever you feel we have not met our responsibility to you
   

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