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Complaints
The Practice operates a complaints
procedure that conforms to NHS
guidelines. In the event that you
feel the need to complain please
contact the Practice Manager. We
would aim to deal with any problem
both quickly and effectively. You
will receive an acknowledgement
within 2 working days and an
explanation within 10 working days.
It would be helpful if you could
inform us of any problems as soon as
possible after the incident has
taken place and at latest within 12
months.
In investigating your complaint we
aim to:
- Find out what
happened
- Enable you,
if you like, to discuss the
problem with those concerned
- Ensure you
receive an apology, if
appropriate
- Try to
prevent the same thing happening
in future
If you are
complaining on behalf of someone
else, and in order to maintain
patient confidentiality, we will
require to know that you have their
permission to do so.
Suggestions
Suggestions can be made personally
or in writing to any of the Partners
or the Practice Manager and there is
also a suggestion box in the waiting
room.
Violence/Abuse
This Practice operates a zero
tolerance policy of verbal or
physical aggression towards all
Practice staff.
The Practice has the right to remove
patients from the list because of
unacceptable behaviour.
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