|
Seeing Your Doctor
We encourage you to make
appointments with your "usual"
doctor. This may not be the doctor
with whom you are registered; it
will be the doctor whom you know
best. However, if you wish to
discuss a problem with a doctor of a
specific sex, we will do our best to
accommodate this request. There may
be occasions when your "usual"
doctor is not available. Please be
prepared to accept an appointment
with another doctor in these
circumstances.
Click
here for the
Doctors' timetable.
BOOKING
APPOINTMENTS ONLINE
Click here
to book appointments online via
EMISaccess
Please note
- You need to register at the
Surgery in person with photo I.D. to
use this facility.
Appointments can be made between
8.30am - 6.30pm Monday to Friday.
Extended
Hours
We are now able to offer an
Extended Hours service.
Additional
pre-bookable routine appointments
are available on certain days of the
week early in the morning
between the hours of 7.20 am and
7.50 am, later in the evening
between the hours of 6.30 pm and
7.20 pm in addition to approximately
two Saturday mornings each
month between the hours of 8.00 am
and 11.30 am.
See the extended
hours rota
here
CANCELLING
APPOINTMENTS
Please telephone
us if you are not able to attend as
even cancelling one hour before the
time slot can usually be allocated
to another patient.
Same Day Appointments - Patient Triage
Upton Surgery is proud to announce an exciting new service for patients which will ensure that all patients are dealt with fairly by an appropriate member of our medical team and that problems are dealt with urgently if necessary.
When a patient calls for a same day, urgent, appointment with the Doctor we now ‘triage’ the request.
The Receptionist taking the appointment request will inform the caller that their request will be added to our triage list for a member of our Duty Team (Doctor or Nurse) to call the patient back.
Return calls are normally made within the hour and we ask that patients remain available during this period.
Should the patients condition deteriorate callers are advised to contact the Surgery again and not wait to be called back.
By triaging same day appointment requests we ensure that all patients are dealt with fairly by an appropriate member of our medical team and that problems are dealt with urgently if necessary.
Upton Surgery is committed to its strategy of working for you to provide excellent patient care.
Telephone Appointments
The Surgery offers the facility of 5 minute telephone appointments. Patients contact the surgery to make a telephone appointment. The sessions are named as telephone appointments. The Receptionist will take a contact telephone number and Doctor or Nurse will telephone the patient around the time of the appointment, give or take 5 minutes. This facility is very useful for patients requesting test results or medical advice.
<<Back
to How Do I.? |
